I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. What I’m trying to do is to start a tour, after some input from a user (e.g. reacting to a banner or a bot) I want to start the next tour. So the happy flow of my series looks like this:1. Entry rules are met2. Start tour A3. Upon finishing, it shows either a banner or the bot in the chat and waits for user input4. Start tour B5. Finish series At the moment, when I finish one of the steps from above, it doesn't trigger the next step. It does trigger the next step once I refresh the page, but I want it to trigger instantly after the previous step (without having to reload the page). It seems like a bug.

@roy s11I want it to feel like 1 single Tour, but still ask questions with a Bot, and add Tags to users at certain moments in the Series. With just Product Tours, this can't be done.

@sam v, Have you tried to do something like this: Entry Rule -> Start Tour A -> In-App Chat / Post -> Tag : TourADone Entry Rule (Tag : TourADone) -> Start Tour B

I'd like to know why the Messages (Events/Steps) in my Series don't trigger each other?

I'd like to know why the Messages (Events/Steps) in my Series don't trigger each other? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded