The error message is odd because Intercom is working just fine for all other functions and did work for Product Tours previously. I consulted this Intercom help article (https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour). When I tried to match up the Intercom workspace ID as directed, my browser console shows the attached. I consulted our web developer, and he said that the intercom_key mapping is used as Intercom requires in its script. This is a time sensitive issue because using a product tour is critical to us launching the new version of our app. What happened with Product Tours? Anyone else experiencing the issue of the Product Tour editor no longer showing up?

To summarise: the issue here was that a browser extension that @kindrawas running was interfering with our Tour builder. A good tip for any Connectors encountering a similar issue is to open our Tour builder in an incognito window. If the Tour builder runs without issue in an incognito window, it usually means that a browser extension is at fault!

Hello @kindra, Can you clarify:1) You have such a problem only for a specific URL? Like the APP page?2) Can you check if product tours are working on the main page of the website?I think the Intercom code is not properly installed in the app.

I set up Product Tours on our React app. As of Mon., Oct. 5, the Product Tour editor is no longer loading, so I can't edit them or create new ones. I'm getting the attached error message.

I set up Product Tours on our React app. As of Mon., Oct. 5, the Product Tour editor is no longer loading, so I can't edit them or create new ones. I'm getting the attached error message. | Community

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