I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10 Currently I cannot see an "is" option for events, only a count or before and after dates.

Hey @kim t, this is expected behaviour - it's not possible to use event metadata a trigger for outbound messaging.I'd recommend tracking a custom user attribute of nps_score as well as your event - this attribute can then be used to trigger the message!

Thanks Eric, I could use a custom attribute, but I can only use it once? If someone resubmits the NPS 6 months later, how do I get them back into the campaign?

I want to send an email to people based on content of an event

I want to send an email to people based on content of an event | Community

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