I want to send an email with an audience where a Survey score is 8. If they provide a future score of 1, then a 9 - will they end up with the email again?

Question

I have the below rule set up, we send this Survey out 1x a week, so there is a chance that they get the email for giving us an 8, if they then give us a 1, and then a 9/10 - will this add them back into matching the rules "again"? Or does it remember the first time this user matched the audience and ignore any future ones?I don't want this email to go out multiple times, just the first time it matches, but the scores tend to go up and down and I am worried this will remove then re-add them to being a match.I hope this makes sense! haha.  Thank you!!

Racheal · Accepted Answer

Hey @mell​Racheal from the support engineer team here&#128075;As long as you leave the Frequency and scheduling just as you have it now:the Survey will only send the first time the user matches the rules and not again.I hope this helps!

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