I would like to delete a Conversation after a certain date

Question

Hello, My company uses Intercom and one of our clients would like us to delete users' conversations that are older than a month.However, I have not found any solution to do that, neither on the Dashboard, nor in the API. Is it even possible ? Best regards,

Brent · Accepted Answer

Hey @elliott​I'm not sure this is possible in the interface - not sure about the API.We do a manual cleanup of leads and customers that come through on a different email address from what they have against their user record, but even then it is a soft delete - if the user responds, their record and conversations return.Might be worth adding to the feature request group here on the forums if no one else responds with a way to do it.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded