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Intercom is down

  • February 22, 2024
  • 1 reply
  • 127 views
A

Hello, it has been several hours that Intercom is down, any idea how long it will take to fix the situation? Thanks

Best answer by bernice

Hi @AndreaConio  👋 We experienced an outage that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things

You should now be able to reply to, assign and create new conversations without issue - our engineers have shipped a fix for this. You can keep an eye on our Status Page for updates on this.

Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

    1 reply

    bernice
    Expert User ✨
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    • bernice
    • Expert User ✨
    • Answer
    • February 22, 2024

    Hi @AndreaConio  👋 We experienced an outage that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things

    You should now be able to reply to, assign and create new conversations without issue - our engineers have shipped a fix for this. You can keep an eye on our Status Page for updates on this.

    Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

    B | Technical Support Engineer
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