Let's say I want my CS to rate a conversation or a user. add it to the "end bot" type of way or somewhere in their personal profile

Hi @user1806 We don't have a feature built-out expressly for this type of situation, but you are able to leave notes/comments on a user profile within the Inbox. You can utilize the User Notes view in the Inbox (can be added to your Inbox view in the right-hand panel by selecting to Customize and add to your dashboard) and leave an internal note that others teammates would be able to see.

I'm looking for something I can scale and have statistics on, can you think of an app that I can add for this use?

Is it possible for us to give feedback on a user?

Is it possible for us to give feedback on a user? | Community

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