Is there a 10k limit for tagging users who received an email? | Community
Skip to main content
Answered

Is there a 10k limit for tagging users who received an email?

  • August 13, 2021
  • 2 replies
  • 82 views
M
Forum|alt.badge.img+1

Hey!

 

I noticed when I tag users who got one of our emails, intercom caps it to around 10k.

Is there a limit? Couldn't find any info about that.

How would I go about tagging more than 10k? Ideally without exporting to csv and importing them.

 

Thanks!

Best answer by Brent

Hey @mkt​ 

I'll start by saying I am not sure of the limits when you are tagging users as I rarely send to more than 1500 users but one thought - are you setting up the email to tag before it is sent? This may be a way to capture all.

tagging2

2 replies

Brent
Super User ✨
Forum|alt.badge.img+4
  • Brent
  • Super User ✨
  • Answer
  • August 16, 2021

Hey @mkt​ 

I'll start by saying I am not sure of the limits when you are tagging users as I rarely send to more than 1500 users but one thought - are you setting up the email to tag before it is sent? This may be a way to capture all.

tagging2

M
Forum|alt.badge.img+1
  • Mkt
  • Author
  • Active User
  • September 23, 2021

Commenting here in case someone else has the problem. This was a bug on Intercom's side and has already been fixed.

Terms & ConditionsAccessibility statement