We have a team that only sends messages but do not take conversations with customers, they lose about 5 to 10 seconds each time they use Intercom and use a macro.Thank you in advance for your lights! 😊

Hey @user1876! Oséas here from the Customer Support Specialist team 🕵️The search bar in Macros is available to every teammate with access to Macros regardless of subscription. Are you using the New Inbox? If so, the easiest way to search for Macros is by using the shortcut "#" 👇

Is there a way for non-premium accounts to look for a macro without scrolling to do so? (by using a search bar like on premium accounts)

Is there a way for non-premium accounts to look for a macro without scrolling to do so? (by using a search bar like on premium accounts) | Community

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