Is there any way to see when a conversation was assigned to a user?

Question

Exactly what the title says - where I work we’re having a spate of conversations that aren’t meeting SLAs, but I’m not sure if they’re being assigned in a timely fashion so I would love to see WHEN something was assigned. I thought turning on ‘View Conversation Events’ would help, but that’s only showing when automations are running, not when the assignee was changed.  Thanks!

Cam G. · Accepted Answer

Hi @iszoh-- Cam from the Intercom Support team here😁I would typically recommend switching on the“Show conversation events” featurein your Inbox(steps for doing this below 👇) as thatsgoing to be the best and easiest method of seeing how, when, and to whoma Conversation has been assigned through time regardless of what did the “assigning”, but it sounds like you’ve already tried this and aren’t seeing the details you’d expect, correct? If so,would you mind if I created a directchat thread for us so we can discuss this further - we may need to get some additional details and links from you to troubleshoot things further?-----To show events in a conversation you can use the shortcut⌘Eon Mac orCtrl+Shift+Eon Windows, or select the three dots at the top of the conversation and choose "Show conversation events":Once you can see the events, you can hover over the timestamp to view exactly what time the conversation was assigned

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded