Issue with Page Reload on Product Tour Link Click

Question

I've integrated a Product Tour link into a banner using Intercom. However, I've encountered an issue where clicking on the Product Tour link causes the page to refresh itself before initiating the tour. Ideally, the tour should start seamlessly since the banner appears on the same page where the tour begins. Is there a method to prevent this page from reloading upon clicking the link? Thanks!

bernice · Accepted Answer

Hey @Lior Bar-Dov👋Bernice here fromIntercom support.I understand you’re wondering why this page has to reload when the selectedProduct Tour is going to run on the same page: as you’re using the“Use tour everywhere” feature here, your Product Tour can be shared via a link - so just like you’ve done here and placed in your banner. This option of having the Product Tour sharable wherever you wishwill redirect the user to wherever the Tour begins, and in this case it stringstheProduct Tour ID onto the URL and triggers it if the user matches the audience rules.Another option to prevent the page from reloading here would be to trigger yourProduct Tour using code with theIntercom('startTour', tourId)method. If the trigger (link/button) is placed on the page that the Product Tour is built on, this will trigger the tour without reloading the page.You'll find more on thisJavaScript methodin ourDeveloper Documentation 📌

Lior Bar-Dov · Answer

Got it.Thankyou@bernice!

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