My messages (banner, chat, post) keep showing up even after the user clicks them away | Community
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My messages (banner, chat, post) keep showing up even after the user clicks them away

  • February 15, 2022
  • 3 replies
  • 427 views
S

Hi Everyone,

 

I am having this weird problem of persistent customer messages that keep showing up if users navigate to a new page or reload the same page.

 

I set up banners with a dismiss button enabled. You can dismiss them, but then when you reload or go to another page, it all loads again...

 

You can reproduce the bug here: https://heylama.appAfter 10 secs you'll see a banner at the top. Click it away and navigate to another page (courses) or just reload. It will show up again.

 

How can I fix this issue?

Best answer by Sherzod

I found the culprit. It was the cookie script widget I use all along. I now added the intercom script to "performance" features and now it works.

82fba239178c0d0b492585a77082ef51.1000x750x1

3 replies

K
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  • Keerthi
  • Super User
  • February 15, 2022

hi @sherzod​ ,

Is your expectation that the banner should only be sent once? Could you let me know what kind of rules you've set up for sending this banner message? It could be that you've accidentally set a recurring message to keep sending.

S
  • Sherzod
  • Author
  • New Participant
  • February 15, 2022

Hi Keerthi,

 

Thanks for helping out. Here is a screenshot of the rules:

image

S
  • Sherzod
  • Author
  • New Participant
  • Answer
  • February 16, 2022

I found the culprit. It was the cookie script widget I use all along. I now added the intercom script to "performance" features and now it works.

82fba239178c0d0b492585a77082ef51.1000x750x1

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