One of my proactive support messages isn't sending despite users matching rules. I checked using the “check if a user matches” and Intercom agrees that the users match but is not sending the messages.
Answered
One of my proactive support messages isn't sending despite users matching rules
Best answer by Shauna
Hey
I’ve gone ahead and opened a conversation with our support team so that they can dig into this further for you 👀 They will need information like ‘URL to the message’ & ‘URL to the specific user profile’ - they will reach out to ask for this, so best to have this handy 🙂
Just to note; we are experiencing a little backlog at the moment but someone will be with you shortly!
+4- Intercom Team
- Answer
Hey
I’ve gone ahead and opened a conversation with our support team so that they can dig into this further for you 👀 They will need information like ‘URL to the message’ & ‘URL to the specific user profile’ - they will reach out to ask for this, so best to have this handy 🙂
Just to note; we are experiencing a little backlog at the moment but someone will be with you shortly!
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