Post delivery in Series

Question

Dear Intercom community!I have been working with Intercom for a longer period of time, but I’m still encountering some challenges and hope someone can assist me here. The series I build has an entry rule and a first e-mail. After the e-mail was sent, I added an in-app post, which relies on the fact a user was online/ active after receiving the e-mail. Sadly, the post was just received by two people from over a hundred. The others are still pending, which can not be entirely true, cause some of those users were already active. There is obviously something I’m missing, but clearly I don’t know what it is. Does someone have an idea and can help me out? The help is much appreciated. Thanks in advance and all the best,Neele

Shauna · Accepted Answer

Hey @neele👋🏼 Shauna here from Support!I’ve gone ahead and opened a conversation for you with our support team - they will be able to dig into this further and see what’s going on for you 👍🏼They will reach out asking for more details - e.g. URL to Series / URL to example users etc. - Might be good to have these ready 🫡Will update this thread as soon as there is a resolution here for this issue ✅

neele · Answer

Hi @Shauna,Thank you! I also have an open support ticket, and I’m currently waiting for an engineer to get in touch with. But still looking forward to your updates.

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