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"Save" button not showing

  • June 15, 2023
  • 1 reply
  • 136 views

Once I create my product tour, I cannot makes content/word edits, because there is no save button! It might be because I have it pointing at an element to click, so once I select that step, it pushes to the next page, not allowing me to “save” my edits on that step. Can I suggest a “save and continue” button to capture that pages changes?

Best answer by Jacob Cox

Hi @Courtni Adams !

It’s hard to say what you should do without more context and screenshots to see what you’re talking about. When I’m working on a tour I can add a step and click ‘Done’ 👇

That then opens up a new banner at the bottom of the Tour builder that allows me to ‘Save and close’ 👇

That then takes me back to the Tour’s Edit menu where I can set up my Audience Rules and scheduling and Save that data as well 👇

Is that not what you’re seeing? If not, can you send along what your sequence of actions are along with some screenshots of what you’re seeing?

1 reply

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • Answer
  • June 17, 2023

Hi @Courtni Adams !

It’s hard to say what you should do without more context and screenshots to see what you’re talking about. When I’m working on a tour I can add a step and click ‘Done’ 👇

That then opens up a new banner at the bottom of the Tour builder that allows me to ‘Save and close’ 👇

That then takes me back to the Tour’s Edit menu where I can set up my Audience Rules and scheduling and Save that data as well 👇

Is that not what you’re seeing? If not, can you send along what your sequence of actions are along with some screenshots of what you’re seeing?