Seeking Assistance with Upgrading Intercom SDK from 5.2.0 to 6..1.0

Question

Hello Intercom Community,I'm reaching out to seek some guidance on an issue I've encountered while upgrading the Intercom SDK in my React Native project.I'm in the process of upgrading my project to Android SDK 34 as required by the new version of Intercom SDK. However, when I change the `compileSdkVersion` to 34 in my build.gradle file to accommodate this update, I encounter `:app:mergeExtDexDevDebug` errors during the build process.Here is the error log I'm receiving: ERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HERROR:D8: com.android.tools.r8.kotlin.HFAILURE: Build failed with an exception.* What went wrong:Execution failed for task ':app:mergeExtDexDevDebug'.> Could not resolve all files for configuration ':app:devDebugRuntimeClasspath'.   > Failed to transform accompanist-themeadapter-appcompat-0.32.0.aar (com.google.accompanist:accompanist-themeadapter-appcompat:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\17dbaff7443aecb45799304a7b339544	ransformed\jetified-accompanist-themeadapter-appcompat-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform accompanist-themeadapter-material-0.32.0.aar (com.google.accompanist:accompanist-themeadapter-material:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\5cb75ef1f74dc15640c937a8f2b0307e	ransformed\jetified-accompanist-themeadapter-material-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform accompanist-themeadapter-material3-0.32.0.aar (com.google.accompanist:accompanist-themeadapter-material3:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\e55f4e695093b1448573f570a8886f46	ransformed\jetified-accompanist-themeadapter-material3-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform accompanist-themeadapter-core-0.32.0.aar (com.google.accompanist:accompanist-themeadapter-core:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\2cf65991e693c5a9d438d16647f8a057	ransformed\jetified-accompanist-themeadapter-core-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:21.4.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\994f305a337c5f38a06664d970126673	ransformed\jetified-play-services-measurement-api-21.4.0-runtime.jar.         > Error while dexing.   > Failed to transform accompanist-flowlayout-0.32.0.aar (com.google.accompanist:accompanist-flowlayout:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\a5b697fffce9a7dc6b87b82b607ec144	ransformed\jetified-accompanist-flowlayout-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform accompanist-systemuicontroller-0.32.0.aar (com.google.accompanist:accompanist-systemuicontroller:0.32.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\de9b00521886125660ba27b6e27845ce	ransformed\jetified-accompanist-systemuicontroller-0.32.0-runtime.jar.         > Error while dexing.   > Failed to transform kotlin-stdlib-1.9.0.jar (org.jetbrains.kotlin:kotlin-stdlib:1.9.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.libraryelements=jar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Execution failed for DexingWithClasspathTransform: C:\User\.gradle\caches	ransforms-3\aca5ce1480a773fb817bfd44eb7287fe	ransformed\jetified-kotlin-stdlib-1.9.0.jar.         > Error while dexing.What I've Tried:I've reviewed the official documentation and Intercom's GitHub repository, but I haven't found a solution that addresses this specific problem.I also searched for the error online and the solutions on the web didn’t help (like adding `multiDexEnabled true` in the build.gradle file, upgrading the AGP to the latest, upgrading kotlin to its latest, updating Java, Node, Android Studio to newer versions, and clearing the gradle cache, cleaning the build folder,...).I'm wondering if there might be additional steps or configurations required.Any helps would be greatly appreciated as our customers are experiencing crashes on iOS and we need to update to the newer versions of the Intercom SDK to have the fixes.Thank you.

Cam G. · Accepted Answer

Hi all -- Cam from the Intercom Support Engineering team here with an update on this.Theabove issuewas ultimately found to be related to the original posters App being upgraded tocompileSDKVersion 34 and libraries within the App that are not used by or linked to Intercom not liking the upgrade and throwing an error. If you’re having asimilar issuewe recommend checking that the libraries you’re using do in fact fully support the use ofcompileSDKVersion 34👍

Eden · Answer

Hey @Mahdieh.dev👋 Eden from the support engineer team here.I see you are currently speaking with Support within a conversation for this issue! They will be the best resource to help here and should respond to you soon on this.

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