send an email 3 weeks after the users first upgraded to premium.

Question

I would like to send an email to users who meet a certain criteria. The trigger is event based: 3 weeks after the users first upgraded to premium. I have Stripe integration, but I'm not sure how to set this up?

Cam G. · Accepted Answer

Hi @Hai Ta-- Cam from the Intercom Support team here😁Have you had a look at using Seriesto achieve this? It sounds like it might be a great solution given it can allow the end-user to enter theSerieson the day they meet a specific criteria (subscribe/upgrade to‘Premium’) and then uses aWait Blockto hold the end-user within the series for the desired timeframe before sending them anOutbound - Email. I threw together a quick exampleSeriesto show the rough idea of how you could do this👇:

Hai Ta · Answer

Hi Cam, thanks for the answer. Will keep the Series message in mind for future reference.I found that the solution is also in the Email message itself. I was just playing with the wrong component. I should have been editing the Audience criteria, instead of Trigger. Because in Audience criteria, there can be a time delay based on the Stripe attributes.

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