It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot. Use case:We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.

Hey @jordan s12 Paul here from Intercom Support!It is not currently possible to trigger a Ticket in Series but I'd be happy to flag this as a feature request with the product team!Thanks so much for flagging this with us and leaving your use case 🙏

Trigger a Ticket in Series?

Trigger a Ticket in Series? | Community

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