I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?
Question
Trying to expand a youtube video in a pointer returns a 'full screen not available' message. How do I expand it?
- Employee
Hey @colin l12 👋 Paul here from Intercom Support!
This is actually a known issue on our end and our engineers are currently working to get this fixed. Will add this to the case and let you know when it is resolved ✅
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.