Upgraded intercom account to engage and signed contract 5 days ago, Intercom has now cancelled our subscrption due to finish 5th Dec... Upon using the chat I keep getting advised I'll get an update in "1 day" but still no answer.

Question

Can somebody look into our account or give us a direct email to talk to somebody in sales as we definitely don't want to cancel our account as it's becoming critical.

Shauna · Answer

Hey @support d13​&#128075;&#127996; Shauna here from Intercom Support! Our support team will be in touch with you as soon as they can, there has been a small delay in response due to a little backlog but we're working on this &#128077;&#127996;As soon as we get to your conversation, we can get someone from Sales to looped in to speak with you &#128077;&#127996;

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded