User Segmentation in Product tours

Question

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?

Brent · Accepted Answer

Hi @shyam p​yes this should be possible. tours will only trigger or start from the URL's you enter and you can specify that a tour "contains" part of a URL.You would have to create a new Product tour for each scenario - but you could possibly use the duplicate function and reassign the URL's and steps to the new website elements to help cut down time.If you are wanting to show the tour automatically you can use the URL "Contains" functionAs well as you have to specify the base URL where the product tour starts from (when triggered automatically or manually)Hope that helps.

Shyam P · Answer

Hey @brent w​Thanks again. You have been extremely kind and helpful! I am concerned about the STEP 3, which you have showcased in the second image. The "URL" field is asking me to "Make sure everyone can access this URL". But as I have mentioned earlier, each customer has a separate URL, and there is no common page accessible by everyone. Do you happen to know a way I can make this work?

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