I have noticed in one series that some users leave a path "Not matched and removed from path" although they absolutely no reason to do so as the rules and exit rules of such path and series. The path and series is pretty basic, only a suite of emails with entry rules, emails and wait tags in between. I can't find any reasons for this happening in the help center. Do you have an idea of what may happen ? Or informed about a bug ongoing ? Thank you for your help

@user312, Oh... Thanks for clarifying.Once you update the rule setting with "Try to match once" people are still removing from the path?

Hello @user312, Can you provide some screenshots?

Users "not matched and removed from path" for no reason. Can someone help me to understand why ?

Users "not matched and removed from path" for no reason. Can someone help me to understand why ? | Community