What are the rules to be used for an NPS Survey? | Community
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What are the rules to be used for an NPS Survey?

  • October 14, 2021
  • 1 reply
  • 29 views

I'd like to make sure that the users see this banner only once 15 days after they SIGNED UP and every 3 months after that.

 

Did someone use this before? What does your rule look like?

Best answer by Eric Fitz

Hey @user151​, if you're looking to send a recurring message, you'll need to begin tracking an event for this in Intercom, then use this event to trigger the banner (guide here).

1 reply

Eric Fitz
Employee
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  • Employee
  • Answer
  • October 18, 2021

Hey @user151​, if you're looking to send a recurring message, you'll need to begin tracking an event for this in Intercom, then use this event to trigger the banner (guide here).