When a product tour is running each steps that we go through I get a black box with the following text "Intercom live chat tour" and this gets accumulated in the screen. It produces a bad user experience. Look at the image. Can you help? | Community
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When a product tour is running each steps that we go through I get a black box with the following text "Intercom live chat tour" and this gets accumulated in the screen. It produces a bad user experience. Look at the image. Can you help?

  • October 16, 2020
  • 1 reply
  • 20 views
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Screenshot 2020-10-16 at 17.47.21Screenshot 2020-10-16 at 17.47.27

Best answer by Roy

Hello @francisco a​ ,

 

It's coming from your app and you should send this to your developer.

 

You can also disable some scripts during product tours and enable them once the tour finished.

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Roy
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  • Roy
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  • October 17, 2020

Hello @francisco a​ ,

 

It's coming from your app and you should send this to your developer.

 

You can also disable some scripts during product tours and enable them once the tour finished.

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