Settings > Outbound > Addresses & Domains > Custom Addresses I am trying to setup a new email address to allow messages sent from Intercom to reflect our company domain in the 'From' field. The problem is that I am not receiving the message that is required to complete the email address verification. I believe the problem is that the messages are being blocked because we have a security feature enabled on our Google G Suite account known as MTA-STS ( https://support.google.com/a/answer/9261504?hl=en ). Can you advise if Intercom supports this and how we can complete the verification process?

That worked, the address is now verified, I will test - but it seems like it should be fine now. thank you!

Hey @jack c11👋 let me check with our deliverability team for you about this, I'll have an answer for you as soon as I can!I'm not that familiar with MTA-STS, but is it possibly to set exceptions for certain domains?

When validating custom domain email addresses, does Intercom support MTA Strict Transport Security (MTA-STS)?

When validating custom domain email addresses, does Intercom support MTA Strict Transport Security (MTA-STS)? | Community

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