Hi, our product is based in Portugal but we work with different languages. I'm working on a Series for english language customers and would like to include the date their trial expires. I'm using an attribute which sends the date in numerical values, but for some reason it shows up on our emails as text, and in Portuguese for some reason.How can I change this? Ideally I would like for the date to show up at DD/MM/YYYY, but if that's not possible at least in english, so the customers don't get confused. Thanks!

Hi @user939,Q - So why is the date in the e-mail for this user showing up in Portuguese?A - Cause Intercom does not use this parameter (Language override or Browser language) to show date formats in this language.Intercom uses only the default language when it comes to date formats.What you are asking is more likely a feature request, Intercom should fix this or develop some solution.BTW - Some community members already asked about this problem.In the meantime, until some solution will be made by Intercom you can:- Create a new custom attribute "Plan_Expire_TXT" (Example);- Use TXT Format;- Send Intercom dates via this attribute in the following format (06.04.2021 - DD/MM/Year);- Then display this attribute during e-mail/conversation sending.Keep in mind that you shouldn't delete/remove the old attribute (plan_expire_at).You can also change the default language to English, but then dates will be shown only in English.Also, this can cause some problems for already installed messenger.

Hello @user939👋, Happy Easter 🐰 You created the plan_expire_at attribute as a date, like this one:Currently, it's not possible to select date format or send dates in different languages. However, you can create a new similar attribute (Plan_expire_txt) in Text format, send Intercom date and show them like DD/MM/YYYY.I totally understood it's not the best way to deal with this problem. That's why I'm tagging @Product Wishlistgroup, hope someone from the Intercom product team catches this feedback about date translation/format.Please let me know if you need any further assistance on this 😊

Why is my date attribute showing up in a different language?

Why is my date attribute showing up in a different language? | Community

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