Why is my post showing that no one clicked on it when there is a video on it and users have clicked on it?

Question

We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?

Blair N · Accepted Answer

I've found that embedded videos don't count clicks. Your best option is to track the video views from your video software.An alternative method would be to upload a thumbnail and link out to a landing page. This would allow you to track clicks. However, this isn't ideal because you'd be adding another step to your funnel. Hope that helps!

Keerthi · Answer

That's perfect. Thanks! I can see the views on the video..was just curious why Intercom wasn't showing any clicks. This clears it up :)

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