There's a user whos not seeing the tour from the series they are in. on the stats, it says user has entered the series and has received the tour minutes ago.
Answered
Why isn't a user seeing a Tour within a Series?
Best answer by Racheal
Hey @ima Racheal from the support engineer team here 👋
Can I ask how you know the user has not seen the Tour? Is this a test user that you are using? Could you check if there are any issues within your Product Tour stats?
More on troubleshooting your Product Tour issues here:
https://www.intercom.com/help/en/articles/2901130-track-and-resolve-your-product-tour-s-issues/p>
+5- Customer Support Engineer
- Answer
Hey @ima Racheal from the support engineer team here 👋
Can I ask how you know the user has not seen the Tour? Is this a test user that you are using? Could you check if there are any issues within your Product Tour stats?
More on troubleshooting your Product Tour issues here:
https://www.intercom.com/help/en/articles/2901130-track-and-resolve-your-product-tour-s-issues/p>
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