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User954New Participant
asked in Article Help Center
Hi, Are there workarounds for formatting RTL languages correctly in an English-only Help Center?

Hi, Are there workarounds for formatting RTL languages correctly in an English-only Help Center?

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Lee ENew Participant
asked in Messenger
How do I have a special offer message to capture lead information show up only on one page of my website?

We have Intercom installed on every page of our website. We have a new service we are promoting. When a visitor arrives at a specific page on our website we would like to have a specific message auto pop up for capturing lead information just on this page. How do we do this? Thank you.

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Kevin Bendixen
Top Expert ✨
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User395New Participant
asked in Messenger
Is anyone else experiencing issues with their site?

The intercom code is crashing our site... wondering if anyone else has experienced this today? Waiting on a reply from support.....

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Brent
Super User ✨
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User404Active User
posted in Workflows
I know customers have gone through certain paths but path analysis shows 0 for everything.

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Matt P11New Participant
asked in Contacts & Companies
How do I tag users based on User ID?

I have a list of 1k users who have completed an email that I'd like to tag, but I don't have their email addresses in the .csv I'm trying to upload. Is there another way to tag those users that doesn't include the .csv upload? My fallback plan is export all users and match their User ID to their email via Excel, but hoping there's an easier way. Or bonus points if there's an easier way to tag people who clicked a one-off email we sent than this manual tag?

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PaddyConnector
asked in Messages & Series
Can you create a segment/tag for all people who have received a mobile carousel?

We have a large number of mobile carousels in our app and was wondering if there was a quick way of being able to tag all users who have received any of our mobile carousels rather than in Series where it appears you have to specify which specific carousel they have received

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Kevin Bendixen
Top Expert ✨
Kevin BendixenTop Expert
posted in Messages & Series
Hey all, since my last attempt for translating articles was super successful, I'll try to pick your brains again.

Hey all, since my last attempt for translating articles was super successful, I'll try to pick your brains again.We are preparing to launch our software in more languages. Can anybody share some tips on how to go about translating outbound communication? Were you able to automate some steps? We will probably work with external translators for most languages. Will we have to rely mostly on copy/pasting the content we receive from them? Thanks for your input

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Kevin Bendixen
Top Expert ✨
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Innovator ✨
Denis TaranetsActive User
asked in Messenger
Control your inbound conversation volume. Mobile app

It is very cool how you can control to whom you show new conversation button or diversify apps and info inside the Intercom widget. The thing that I found lacking is that it seems that it does not affect mobile app users.  Did anyone have such experience and is it true that these settings do not affect mobile app users?

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Top Expert ✨
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Cory BActive User
asked in Messages & Series
Is there a variable for email message IDs or conversation IDs?

We'd like to use this to get the email or conversation ID in a link that we can send to our system.  Something like {{ conversation_id }} I couldn't find these in any documentation - are there any secret ones?

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Nicole PNew Participant
asked in Conversations
Email notifications

Hello guys :),How can I turn off the email notifications of replies in-app conversations?Is it possible?

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Top Expert ✨
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Top Expert ✨
RoyExpert User
asked in Conversations
Problem with away status

Hi 👋  Based on Intercom documentation: "If a teammate has been inactive in Intercom for over 5 minutes, they'll appear as 'away'" However, in our case, even after 30-40 minutes of inactivity, the teammate status not setting on Away.  During Auto Assignment, team member status is quite important. That's why I requested a feature that would control the working hours and automatically set the Away status. But before this feature becomes available, why does automatic Away status not working?

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Eric Fitz
Employee
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Ryan G11Connector
asked in Product Tours
Are there plans to create reporting on Product Tours?

Are there any SaaS industry metrics/best practices in terms of completion percentages that we should aim for? We use our Product Tours to create a one-to-all channel to help train user during Onboarding and for Product Releases. I know that you can see on a per tour basis the number of views and completion percentage, but trying to determine the following stats on a quarterly basis:# of viewsPercent of Tour CompletedAny other useful stats Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

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Top Expert ✨
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User1046Connector
asked in Messages & Series
How can my teammates be notified of certain customer actions?

I'd like to be able to be notified or notify a team member when certain actions occur. In the same way that you can email a customer at specific points, I want to be able to notify an account manager when one of their customers hasnt used the platform?

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Top Expert ✨
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Jason ANew Participant
asked in Article Help Center
Are hyphenated words searchable?

We have a feature called a "To-do list" and my top Search Terms with No Result include "todo" "to-do" and "todos". When I search for "to-dos" I see in the search results that only "do" is highlighted. Are hyphens treated as whitespace, and "to" excluded due to being a common word? I see other posts requesting a hidden keyword feature or hashtags, I think that might help this situation but it also seems that since this is such a short word with a hyphen that it is difficult to find.

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Kevin Bendixen
Top Expert ✨
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Innovator ✨
Denis TaranetsActive User
asked in Messenger
Gather users "me wantee" through the intercom

Hello, party ppl. I would like to start to gather customers' wishes for new features, conditions etc. There are a lot of ways to navigate this, but I would like to implement some sort of app or widget using the Intercom. Maybe, some of you had such cases and will be able to share the best practices/apps and so on. Thank you

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AdaNew Participant
asked in Conversations
How to answer only sender and not people on CC when answering an incoming email?

We have a lot of customer who put other people in their company on CC whenever they have a query for us. When the email is forwarded from our support email to intercom inbox all the people on CC shows up on the conversation detail bar. This means that if we answer through Intercom, they will all get the email. We wish to keep them on CC and rather have the original sender only as the main recipient.

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Matt W13New Participant
asked in Contacts & Companies
Your ultimate Intercom setup

Hey everyone 👋​What is your ultimate setup for Intercom starting from a website visitor to loyal customer and advocate? Including apps you're using too perhaps.​We're redesigning ours at the mo to get more out of the tool. ​​MattDriftrock​

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KuldipNew Participant
asked in Product Tours
I want to add product tours to one of my website.

I'm new to the intercom so i don't know what to do. If anybody can help it's really helpful for me.

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User404Active User
asked in Messages & Series
How can I organise email addresses which I've gathered for my newsletter?

I have a chat to collect emails for a newsletter. However, it collects the email but doesn't organize it anywhere. No tag is added to show that they are on a list.  How are others using this functionality to acquire and grow their newsletter list? It is worth mentioning, we send our newsletter via MailerLite.

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René LNew Participant
asked in Article Help Center
Pulling Articles over API to display on our main domain

While we can run Articles on subdomain, its contents do not really contribute to the content of the main domain in content marketing / SEO perspective. So our idea is: Add no-index to Intercom's Help Center running at help.ourdomain.comCreate dynamic pages under ourdomain.com/help which would pull Article's contents via API into our website so they can be properly indexed. I wonder if anybody has had the same idea and successfully manged to implement it? Or perhaps there are some more reasonable workarounds.

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Innovator ✨
KeerthiSuper User
asked in Product Tours
Why is my post showing that no one clicked on it when there is a video on it and users have clicked on it?

We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?

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Top Expert ✨
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User1014New Participant
asked in Messages & Series
Is it possible to set up ‘Who will enter’ without ‘When to enter’ rules in series?

As for the image, I want to know if it is possible to let people who match ‘Who will enter’ get the message without matching ‘When to enter’  (After I tagged the customers, they should get the message from this series) From what I have tried, without setting ‘When to enter’, the message won’t be sent. Is there any way I can fix that?  Thank you so much. 

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User939New Participant
asked in Messages & Series
Why is my date attribute showing up in a different language?

Hi, our product is based in Portugal but we work with different languages. I'm working on a Series for english language customers and would like to include the date their trial expires. I'm using an attribute which sends the date in numerical values, but for some reason it shows up on our emails as text, and in Portuguese for some reason.How can I change this? Ideally I would like for the date to show up at DD/MM/YYYY, but if that's not possible at least in english, so the customers don't get confused. Thanks!

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Milan
Expert User ✨
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User682Active User
asked in Messenger
Is there any setup to send messages just for online users on specific days?

Here in Brazil we have some very considerable amount of holidays.We'd love to send messages to notify our users over the days we're not working, it would be awesome to set something like: send a chat message for users who are online on a specific date. Anyone can help me out?

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MykhayloActive User
asked in Article Help Center
How can I restrict the Help Center to my users without requiring them to log in?

Hello, we want to display a link to the Help Center on our web page so a user can click on it when he/she wants. In the same time we want to restrict the access to articles only for Users (logged in ones), without asking them again to login on Help Center page. How can we pass the login information to Help Center in this case, when Help Center is not accessed through the Messenger? Thank you.

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