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In a Series, how do we find out who the users are that matched a certain rule?


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The count is visible but can we drill down to identify who they are?

 

My Series about re-engagement is complex with multiple messages spaced out over time and I'd love to be able to evaluate who the users are that matched the (re-login) rule that's tailing each message.

Best answer by Eric Fitz

Hey @sushana​, I have some great news - we shipped this change today, so you can now drill down to user list level for all Series blocks 😄

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12 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 21, 2021

Hey @sushana​ 👋 right now, this isn't currently possible through the Series UI. I believe it's something we may plan to introduce in future, though! @Shwaytaj Raste​, tagging you for reference 😄


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  • Author
  • Innovator
  • 32 replies
  • January 21, 2021

Thank you @eric f11​ ! Would love to see this in the application @Shwaytaj Raste​ ... please.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • January 27, 2021

Hey @sushana​, I have some great news - we shipped this change today, so you can now drill down to user list level for all Series blocks 😄


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  • Expert User
  • 1152 replies
  • January 27, 2021

@eric f11​ , Wow, Can I request a tag button there? 😄

@Product Wishlist​ 

Screenshot (1)


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  • Author
  • Innovator
  • 32 replies
  • January 27, 2021

@eric f11​ , This is great news! Thank you for letting me know and thank you to the folks behind making this happen.

It looks great, do I go to Help Center to find more details around this?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 27, 2021

We just shipped the change today so I don't think the Help Center has caught up yet 😂 but all you need to do is click on the number of users under each block to get the drill down.


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  • Author
  • Innovator
  • 32 replies
  • January 27, 2021

Ooo! Thank you for the quick update about it. I have some questions but I'm going to wait for Help Center to get answers. The Drill down is going to help with better reporting on message performances!

Also, Did I say thank you already?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 27, 2021

Feel free to send those questions my way!


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  • Author
  • Innovator
  • 32 replies
  • January 27, 2021

Thanks, @eric f11​ . It's great that the view offers different kinds of grouping, I'd love to see a count of users mentioned somewhere; probably a count mentioned in the dropdown list or just a mention above the actual list of users.

Screenshot 2021-01-27 at 10.20.28 PMAlso, I'd love to better understand how categorization is done (especially, 'Exited' has me confused. Exited Series or this particular block?)

 


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 27, 2021

Thanks @sushana​, I'll make sure to pass on the feedback about the user count 👍

 

"Exited" refers to how many customers exited the Series once they reached that particular block.


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  • Author
  • Innovator
  • 32 replies
  • January 28, 2021

Thanks @eric f11​ !


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • January 28, 2021

No worries! Happy to do what I can to help 😄


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