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Is there any obvious reason why some users don't get registered with Intercom?


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  • Connector
  • 9 replies

After we built a Firebase Cloud Function that updates our Intercom records with some relevant metadata and connecting those bits using a shared userId I found that we had several long term users which never registered with Intercom even if that's the first thing we do on app boot.

 

Is there a known issue where this might happen?

Best answer by Eric Fitz

Hey @rolf​, I'd suggest contacting our Support team directly through the Messenger on this one. They'll be able to check logs for you to see if there's been any issue with your config!

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Eric Fitz
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  • Employee
  • 1630 replies
  • Answer
  • February 4, 2021

Hey @rolf​, I'd suggest contacting our Support team directly through the Messenger on this one. They'll be able to check logs for you to see if there's been any issue with your config!


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  • Connector
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  • February 4, 2021

Thanks @eric f11, already did first thing :)

Will post back if I learn something to be shared.


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