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After we built a Firebase Cloud Function that updates our Intercom records with some relevant metadata and connecting those bits using a shared userId I found that we had several long term users which never registered with Intercom even if that's the first thing we do on app boot.

 

Is there a known issue where this might happen?

Hey @rolf​, I'd suggest contacting our Support team directly through the Messenger on this one. They'll be able to check logs for you to see if there's been any issue with your config!

Thanks @eric f11, already did first thing :)

Will post back if I learn something to be shared.

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