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3262 Topics
M
Matt W13New Participant
asked in Contacts & Companies
Your ultimate Intercom setup

Hey everyone 👋​What is your ultimate setup for Intercom starting from a website visitor to loyal customer and advocate? Including apps you're using too perhaps.​We're redesigning ours at the mo to get more out of the tool. ​​MattDriftrock​

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KuldipNew Participant
asked in Product Tours
I want to add product tours to one of my website.

I'm new to the intercom so i don't know what to do. If anybody can help it's really helpful for me.

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User404Active User
asked in Messages & Series
How can I organise email addresses which I've gathered for my newsletter?

I have a chat to collect emails for a newsletter. However, it collects the email but doesn't organize it anywhere. No tag is added to show that they are on a list.  How are others using this functionality to acquire and grow their newsletter list? It is worth mentioning, we send our newsletter via MailerLite.

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René LNew Participant
asked in Article Help Center
Pulling Articles over API to display on our main domain

While we can run Articles on subdomain, its contents do not really contribute to the content of the main domain in content marketing / SEO perspective. So our idea is: Add no-index to Intercom's Help Center running at help.ourdomain.comCreate dynamic pages under ourdomain.com/help which would pull Article's contents via API into our website so they can be properly indexed. I wonder if anybody has had the same idea and successfully manged to implement it? Or perhaps there are some more reasonable workarounds.

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Innovator ✨
KeerthiSuper User
asked in Product Tours
Why is my post showing that no one clicked on it when there is a video on it and users have clicked on it?

We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?

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Top Expert ✨
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User1014New Participant
asked in Messages & Series
Is it possible to set up ‘Who will enter’ without ‘When to enter’ rules in series?

As for the image, I want to know if it is possible to let people who match ‘Who will enter’ get the message without matching ‘When to enter’  (After I tagged the customers, they should get the message from this series) From what I have tried, without setting ‘When to enter’, the message won’t be sent. Is there any way I can fix that?  Thank you so much. 

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User939New Participant
asked in Messages & Series
Why is my date attribute showing up in a different language?

Hi, our product is based in Portugal but we work with different languages. I'm working on a Series for english language customers and would like to include the date their trial expires. I'm using an attribute which sends the date in numerical values, but for some reason it shows up on our emails as text, and in Portuguese for some reason.How can I change this? Ideally I would like for the date to show up at DD/MM/YYYY, but if that's not possible at least in english, so the customers don't get confused. Thanks!

2060
Milan
Expert User ✨
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User682Active User
asked in Messenger
Is there any setup to send messages just for online users on specific days?

Here in Brazil we have some very considerable amount of holidays.We'd love to send messages to notify our users over the days we're not working, it would be awesome to set something like: send a chat message for users who are online on a specific date. Anyone can help me out?

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MykhayloActive User
asked in Article Help Center
How can I restrict the Help Center to my users without requiring them to log in?

Hello, we want to display a link to the Help Center on our web page so a user can click on it when he/she wants. In the same time we want to restrict the access to articles only for Users (logged in ones), without asking them again to login on Help Center page. How can we pass the login information to Help Center in this case, when Help Center is not accessed through the Messenger? Thank you.

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User892Active User
asked in Article Help Center
Are there best practices for linking directly to articles from within a localized SaaS product?

We have a product that is developed in English and localized for Japanese. We want to link directly to articles. Looking for best practices for managing those links. Should we just treat them like strings to be localized?

660
Milan
Expert User ✨
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User1014New Participant
asked in Messages & Series
Will my customers be received the same message?

I planned to create many series, and it would contain the same message (the same box). I wonder if Intercom will detect it and won't send the message repeatedly.  So, my question is "Will my customers be received the same message?" Let me know if the question isn't clear, I'm more than happy to clarify further. Thank you.

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Eric Fitz
Employee
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Malcolm ONew Participant
asked in Messages & Series
How can I send an automatic message to a user who has been away from our app for more than a week?

I want to set up an automatic outbound message that shows up for a user who comes back after not using the app for more than a week. How do I do that with the Rules? Ideally I'd also be able to have a few different versions of this message and the first time it happens the user would get one message, the second time they'd get a different one, etc.

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Kevin Bendixen
Top Expert ✨
Milan
Expert User ✨
MilanTop Expert
asked in Messenger
Managing visibility of the Launcher and the Widget

Hey guys, I have a task that would require some brainstorming and finding a creative solution with some outside-of-the-box-thinking.  The challenge is as follows: We want to offer chat support as a premium service. We already set up a complex solution that allows visitors to chat up to 5 times without purchasing a product (the system of custom bots and tags).  Now, since the chat is originally available only on the /chat/ URL (Launcher visible only there), and the agent might give a link to a proposed product, the user will go away from the /chat/ page and on desktop, it would be ok as the conversation continues, Widget is open in the bottom-right corner. And the user will probably not close it. On the mobile, it's a bit different, Widget fills in the whole screen and the user might close it in order to see the page. Once they close it they can not continue it, as the Launcher is not visible. They would need to go back to the /chat/ page... not a good user experience.  So, the big

11870
Milan
Expert User ✨
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Matt H11New Participant
asked in Messenger
Shopify messenger bubble shows and disappears immediately after page load.

I'm currently building my sire at vela-apparel-shop.myshopify.com and I'm wondering why my chat bubble pops up for only a split second before disappearing. Also, when I try to complete set up on the Intercom site, it give me the error 'We havenʼt received any data from your installation. Please check the instructions and try again.' I've checked the connection many times now and no luck. Any help? 

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Top Expert ✨
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TahliaNew Participant
asked in Messenger
Is it possible to set messages to expire after a certain amount of time and not require a user click to dismiss?

I have some automated messages set up (think Welcome Message), but I'd prefer if the pop up expired after a certain amount of time instead of requiring the user to click to dismiss. Is this possible?

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Top Expert ✨
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Jessica W11Active User
asked in Conversations
Is it possible to automatically tag a user based on the message copy?

For example, every time one of our agents sends a message that contains the text: If you like this deal, just click “Continue with this offer” and we can get your deal started." I would like to auto tag that as "Offer sent" - is this possible?

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Top Expert ✨
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SamoriNew Participant
asked in Messages & Series
How can I use company ID as a variable in a URL in an email?

For example, I want to have the URL https://onemetric.io/{{ value of company _id }}/billing/whatever, where company_id unfolds into the UUID.Thanks

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Eric Fitz
Employee
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IntercomCustomerActive User
asked in Article Help Center
Landing Page Wording

Is there a reason intercom chose to make this look like a 404 page rather than a "please log into (product) to view this article"? I can't tell you how many times that customers says "there is nothing at this link" and we have to explain well first you need to log into the app then the article can be viewed. The wording on this page could be vastly improved.

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Eric Fitz
Employee
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TomoriNew Participant
asked in Messages & Series
Can we send in series direct facebook button "like us" or "follow us" ?

Hi, can we send in series or after a direct chat to ask the user to like us on facebook, in there any intergration? or just the link we can send out? what is the most stylish way , maybe somebody have cases

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User1001New Participant
asked in Conversations
How can I sort my customers between "free" and "paying"?

Just some clarifications, how do I sort out customers who are FREE & PAYING? Since we have 2 types of customers who are asking about our company. It also differs from our level of support to them. How do I manage inbox wherein FREE customers those who haven’t availed of any plan goes to our FREE inbox and PAYING customers goes straight to our “PAID CUSTOMERS” inbox? And if we want other folders under PAID AND FREE how do we go about this. 

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LaMintActive User
asked in Conversations
Do saved replies/macros have a unique URL so that I can link to a specific one directly, externally?

In Zendesk each macro had a unique URL, Is there any way to access something like this in intercom? This would be helpful to have for our external documentation of our macros, so we can link directly to the macro we want to. In the editing macros section, even when you have a macro open for editing, the URL simply takes you to the general macros 'basket'.

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User893New Participant
asked in Article Help Center
Can I use my Articles Help Center as an internal knowledge base?

Is it possible to use articles in Intercom as a private knowledge base for my company? meaning, not meant to be shared with customers, but instead also using them as internal knowledge sharing. Thanks!

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Chirag SNew Participant
asked in Product Tours
Hello, is it possible to adjust the width of a message?

I want to ensure that the user doesn't have to scroll to read the whole message, so was hoping to make the width large enough to be able to accommodate it entirely. Thanks, folks.

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Innovator ✨
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User557New Participant
asked in Workflows
Is it possible to open Custom Bot (From a Button) on iOS?

For example, if you want to ask users for feedback using your Custom Bot 🤷‍♂️ How it can be implemented on iOS/Android?

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Eric Fitz
Employee
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AnyaConnector
asked in Workflows
Can you add tags to reply buttons in a custom bot?

Hi team,We're using a custom bot to understand more about the type of content our clients would like to receive. We'd like to be able to assign tags to users based on which reply buttons they select (there are a series of 3 paths), is this possible?

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