We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?
Answered
Does anyone have tips on blocking spam messages that come in?
Best answer by Titho
Potentially also look at creating some rules outside of the email/spam filters and based on keywords automatically close any of those conversations - if there are obvious word patterns.
+7Hey @christine w , Suc a lovely dog 🥰
A - First of all, you should make sure that the company e-mail address not accessible for e-mail scraping tools.
1. Use (at) - Support (at) company.com
2. Picture generated e-mail addresses
B - If you are using Google Workspace, you can adjust spam filters and then forward e-mails to Intercom.
From the Intercom end, the best way is to block such senders.
+7@christine w , Please, also make sure that all public contact forms are protected with Google Captcha.
+3Potentially also look at creating some rules outside of the email/spam filters and based on keywords automatically close any of those conversations - if there are obvious word patterns.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.