Hey @christine w​ , Suc a lovely dog 🥰

A - First of all, you should make sure that the company e-mail address not accessible for e-mail scraping tools.

1. Use (at) - Support (at) company.com

2. Picture generated e-mail addresses

B - If you are using Google Workspace, you can adjust spam filters and then forward e-mails to Intercom.

From the Intercom end, the best way is to block such senders.

@christine w​ , Please, also make sure that all public contact forms are protected with Google Captcha.

Potentially also look at creating some rules outside of the email/spam filters and based on keywords automatically close any of those conversations - if there are obvious word patterns.