Can I launch a tour using JS API, Intercom('startTour', 123);, from within an Intercom outbound element eg. banner, message or post? I prefer not to have ask product team to build a new element in our UI.

We already tried the inserting product tour using native intercom, it is limited to once per 24 hours. Thats why we need the JS option.


Best answer by Aparna 5 July 2022, 16:37

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Hey @michael h15​ ! Currently it is not possible to launch tour using the Javascript API method within a outbound element. You can copy the use tour everywhere link in the outbound message to trigger the tour but the only limitation is it would trigger only once per browser session

Is it possible to link to a URL with query params in a banner? We can run a script that catches the param value and pass it to Intercom start tour