Answered

Tour resetting when switching pages

  • 18 April 2023
  • 2 replies
  • 76 views
B

Hi all,

We are currently setting up product tours for our platform and we are running in some issues when it comes down to switching pages.

We use a combination of ajax loaded pages and real redirect to new pages. The ajax loaded pages work fine. But when I’m redirecting to a new page to continue the tour the tour is reset to step 1 or sometimes step 2.

We already checked if the selected element is available in the new page and also set the “navigate to” in that step.

Has anybody any idea?

And another strange thing: after restarting the tour again it works fine ...

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Best answer by Jacob Cox 1 May 2023, 00:32

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2 replies

B

We did some investigation and we see when we start a new session that the progress ajax call to intercom gets a 404 Resource not found but the tour continues until you hit a real page redirect.

When we refresh the page with the current session the progress ajax call works as expected.

 

Jacob Cox
Userlevel 4
Badge +5

Hi there @Bundeling !

This sounds like the issue might be with your specific set-up and will require a deeper dive with a member of our Support team to better understand the behavior.

I have forwarded your issue to the Customer Support team on your behalf using the forum ticket escalation feature, the team will get back to you as soon as they can.

Thank you!

Jacob | Sr. Technical Support Engineer at Intercom

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