Hi,
Could someone help me confirm whether I’m using the Intercom report correctly?
For one of our clients, we need to generate a weekly report and track ticket follow-ups. Currently, the report only includes tickets that were created during that specific week. However, if I’m waiting for a customer’s response and the conversation is closed the following week, it doesn’t appear in the report.
Is there a way to include these tickets in the follow-up, or am I missing a setting in the report?
Any guidance would be greatly appreciated 😊
Thank you!