In Conversation Topics, how should I expect the "Keywords and phrases to track" feature to work? Phrases, in particular, don't appear to work as described. I've found that if a phrase is added to this field, it will reliably include results that only feature one word within a phrase, rather than the whole phrase. In my attached screenshot you can see two phrases in the field "Home page" and "to do list". The volume of conversation results increased by an order of magnitude when I added "to do list" because it seems to include any conversation with the word "list." According to the Help Center article, I'm under the impression it should only include conversations in which the words "to", "do", and "list" are all within three words of one another. Am I misapprehending how the Keywords and phrases feature works, or is this not working as expected?

Me again! If you include the phrase in quotation marks, the results will return the exact phrase.Try searching for "to do list" instead of to do list and let me know if that does the trick!

Hi there!Did the logic change in Topics? Can I add sentences without quotation marks now and expect the exact same sentences to be tagged, or should I use quotation marks in order to ensure the “AND” logic applies?

How can I search for an exact phrase in Conversation Topics?

How can I search for an exact phrase in Conversation Topics? | Community

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