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How to get statistics of the number of tickets created by a specific agent ?

  • 19 February 2024
  • 1 reply
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Hello 👋  

I’d like to get some info about how can I create a report where I can see how many tickets are created by specific agents. 

Thank you in advance for your help. 

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Best answer by mateusz.leszkiewicz 27 February 2024, 15:07

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Hi there, It’s Mat from the Support Engineering Team 😀

You can create a custom report with new ticket metrics, segmented by teammate currently assigned.
It should give you the most accurate number of tickets created by each teammate.

Here is an article about Custom Reports in case you haven't seen it before.

 

 

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