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We need to automatically generate reports with comments for agents or admins, but the Intercom Excel report files do not contain the roles.

Could you send us Excel files with the role information for each user?

Hi @User1594 ! Ebenezer here from Engineering Support👋.

I believe you are already speaking to my colleague about this question.

I’ll leave this up them and post the answer in this thread when the conversation is done.

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