Hi @PremDutta  

To create a report in Intercom that shows the number of users versus the number of tickets, you can use the custom reports feature. This will involve selecting the metrics and filters you wish to display - For instance, you would select 'New tickets' as a metric and apply filters to segment the data by user attributes or other relevant criteria. Intercom's Tickets report dashboard is also a useful tool for visualizing and exploring your team’s ticket handling, which can provide insights into ticket volume and help predict coverage needed for each ticket type you’ve created. Additionally, you can export your ticket data from your Inbox reports for further analysis. The Tickets report dashboard link is a valuable resource for accessing the dedicated tickets report to visualize and explore your team’s ticket handling.

You'll find more on this in this article from our Help Center

Create a Custom report