Our company has resolution bot answers created in more than 10 different languages and there could similar keywords added to the questions to train the bot. As a result, we’ve been experiencing bots giving resolution bot answers in a different language as what the Customer is writing in.
Best answer by Nathan Sudds
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+4
Do you know if you are using the 'Detected Language' attribute in the process for your bots?
This should be helpful to be sure the correct responses in the correct languages are being used.
Hope this helps!
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