2FA got activated without user action - how can I recover my account if I don't have teammates?

  • 23 May 2024
  • 2 replies

All of a sudden when trying to log in last Monday, May 20, my colleague and I were surprised to find that 2FA had been activated on our account, even though we never activated it ourselves. Since we do not have teammates on this account we are unable to get a recovery code. We then tried to reach out to the Support team via Messenger that same day, but it’s been 3 days since and we have not gotten any response. 

We are now locked out of our account with no way of recovery. Could someone assist as soon as possible please?

Thank you.


Best answer by Ebenezer.Laleye 12 June 2024, 16:18

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2 replies

Userlevel 3
Badge +4

Hi @Occam Lab ! Ebenezer here from Engineering Support👋.

What's the name of the workspace?

I’ll try and see if i can find the conversation.

Userlevel 3
Badge +4

Hi @Occam Lab !

Regarding this issue I would suggest that you Message in again with the email you used to set up the account. 

A member of the support team will surely get back to you!