How to remove name from Intercom email address?

Question

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?Thanks for any help!

Roy · Accepted Answer

Hi @robin b​&#128075;, Welcome to Interconnect ✨In this case, you should add the custom e-mail address to Intercom. 1. Go to Outbound -> Messages -> Emails -> New email2. Click on the From list and select Add custom address3. Fill the following form and click confirmOnce you fill Intercom will send a confirmation e-mail, when you confirm you can use the following address for outbound e-mail sending.There is also a second option available for custom e-mail sending, you can read more about it here.I hope this will be helpful, Let me know if you have any further questions about this topic.Best,Roy

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