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How to remove name from Intercom email address?

  • June 9, 2021
  • 1 reply
  • 345 views

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?

Thanks for any help!

 

Best answer by Roy

Hi @robin b​ 👋, Welcome to Interconnect ✨

 

In this case, you should add the custom e-mail address to Intercom.

 

1. Go to Outbound -> Messages -> Emails -> New email

CreateMail2. Click on the From list and select Add custom address

Create Custom3. Fill the following form and click confirm

AddCustommail 

Once you fill Intercom will send a confirmation e-mail, when you confirm you can use the following address for outbound e-mail sending.

 

There is also a second option available for custom e-mail sending, you can read more about it here.

 

I hope this will be helpful, Let me know if you have any further questions about this topic.

 

Best,

Roy

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  • 1152 replies
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  • June 9, 2021

Hi @robin b​ 👋, Welcome to Interconnect ✨

 

In this case, you should add the custom e-mail address to Intercom.

 

1. Go to Outbound -> Messages -> Emails -> New email

CreateMail2. Click on the From list and select Add custom address

Create Custom3. Fill the following form and click confirm

AddCustommail 

Once you fill Intercom will send a confirmation e-mail, when you confirm you can use the following address for outbound e-mail sending.

 

There is also a second option available for custom e-mail sending, you can read more about it here.

 

I hope this will be helpful, Let me know if you have any further questions about this topic.

 

Best,

Roy


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