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[Intercom] Launcher is disabled in settings or current page does not match display conditions

  • September 25, 2024
  • 2 replies
  • 894 views
I

I experience the console message [Intercom] Launcher is disabled in settings or current page does not match display conditions, but I have hidden the default launcher as I have implemented my own launcher.  I would not expect to see the console message in this case, but it does appear.

These are my settings below, am I missing something?

window.intercomSettings = {
    api_base: "https://api-iam.intercom.io",
    app_id: "<my app id>",
    hide_default_launcher: true, // Hides the default Intercom icon
    vertical_padding: 60
  };

Best answer by Ebenezer.Laleye

Hi @ivang ! Ebenezer here from Engineering Support👋.

From what I know using this line in your code  hide_default_launcher: true,  would cause the console to spew out this message.

Does the Messenger show up fine when you click on your custom launcher?

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    E
    Intercom Team
    Forum|alt.badge.img+4

    Hi @ivang ! Ebenezer here from Engineering Support👋.

    From what I know using this line in your code  hide_default_launcher: true,  would cause the console to spew out this message.

    Does the Messenger show up fine when you click on your custom launcher?

    Ebenezer - Customer Support Engineer
    I
    • ivang
    • New Participant
    • October 3, 2024

    Thank you for your answer. Yes, the messenger shows up fine when I click on my custom launcher. My concern is with the console displaying what may be perceived as an error when I actually instruct the software explicitly that I don’t want to use the default launcher. Can you please investigate if there’s any way to avoid displaying this console message when I set hide_default_launcher: true ?
    It doesn’t make much sense to display a console message about Launcher disabled when I hide it on purpose to use my own launcher.
    ---
    IvanG

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