I’ve tried everything in the doc and through other posts, but just can’t seem to make this work. The message just doesn’t display at the bottom of the page.
Answered
web install visitors - Launcher is disabled in settings or current page does not match display conditions
Best answer by mateusz.leszkiewicz
Hi
I’ve created an Intercom conversation for you. It might be a some bug but we need an insights in your setup to determine what had happened.
Please continue this thread there.
+7- Intercom Team
- 497 replies
- Answer
Hi
I’ve created an Intercom conversation for you. It might be a some bug but we need an insights in your setup to determine what had happened.
Please continue this thread there.
I experience the console message [Intercom] Launcher is disabled in settings or current page does not match display conditions, but I have hidden the default launcher as I have implemented my own launcher. I would not expect to see the console message in this case, but it does appear.
These are my settings below, am I missing something?
window.intercomSettings = {
api_base: "https://api-iam.intercom.io",
app_id: "<my app id>",
hide_default_launcher: true, // Hides the default Intercom icon
vertical_padding: 60
};
1 person likes this
+7- Intercom Team
- 497 replies
Hi
Can you delete the hide_default_launcher line and then hide the Messenger in the GUI here:
You can read more about it there:
https://www.intercom.com/help/en/articles/189-hide-the-messenger
Looks like a bug from Intercoms side, and confirmed still exists today. Please fix your bug
+7- Intercom Team
- 497 replies
Can you reach out to us via Messenger in your Workspace to flag your specific case please?
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