Whenever I create a conversation or ticket, I’m running into a bug where the user ID is automatically being populated. There’s no AI workflow that would auto-assign this user ID to me yet it’s there every time and I have to x out to get rid of it.
Anybody know how I can keep this field clear going forward?
Hi Ayang, I don’t think I’ve encountered something similar when starting a conversation or opening a ticket. Do you have a screenshot of what you mean? I might be able to figure it out.
As an alternative, you could also reach out to Intercom Support. It takes a while before you get a live agent, but they are super helpful.
Do you mind sending me that video through an email? I’d love to help and figure out what’s happening. It might happen to me in the future too. Here’s my email: aj@dealmachine.com
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