Whenever I create a conversation or ticket, I’m running into a bug where the user ID is automatically being populated. There’s no AI workflow that would auto-assign this user ID to me yet it’s there every time and I have to x out to get rid of it.
Anybody know how I can keep this field clear going forward?
Hi Ayang, I don’t think I’ve encountered something similar when starting a conversation or opening a ticket. Do you have a screenshot of what you mean? I might be able to figure it out.
As an alternative, you could also reach out to Intercom Support. It takes a while before you get a live agent, but they are super helpful.
Do you mind sending me that video through an email? I’d love to help and figure out what’s happening. It might happen to me in the future too. Here’s my email: aj@dealmachine.com
Hey
I can see you reached out to our support team but the conversation dropped off from your side, are you still running into any confusion with this question? It seems our team needed more clarification around the exact field you were referring to being populated. If you could provide more information I would be glad to further assist here!
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