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Hey everyone, how’s it going?

I’m curious—what’s the average percentage of chats in your operation that go without a customer rating? Also, how have you been engaging customers to encourage them to respond to surveys more often?

The average percentage of chats without a customer rating can vary, but typically, it ranges from 20% to 40%. To encourage more survey responses, it's helpful to offer incentives, keep the survey short, and make the process seamless. Additionally, politely asking for feedback during the chat and explaining its value for service improvement can also increase participation.

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