@Equipe Appmax Sorry you didn’t get the quickest of replies here as well as in support -- one of the challenges with answering a question like this is that it may take some time to investigate what you’ve asked if the support team or the community hasn’t done the specific things you are trying to do before.
I can definitely relate to this challenge, I’ve had to find some workarounds in cases where myself or my clients have found that we didn’t have the triggers or options we were looking for.
I haven’t worked closely with teams using the Whatsapp integration but based on your goals, I think you may need to experiment with Workflows to add tags to users for #1-3 -- maybe you’ll need to do some API based stuff if this isn’t data that’s in Intercom or happened previously and you don’t currently have the tags for these.
For #4 it would be great if you could use conversation attributes in the audience details -- this may be something to explore more as an Idea to vote up here in the community because I would like this as well.
Sometimes for situations like this it’s easy to come up with workarounds and ideas if you can see exactly what you are working with, feel free to book a time on my calendar so we can dig into this a bit together and see if there’s a creative solution. Your best bet may be something custom built to interface with the Whatsapp & Intercom APIs to create the audiences, tags or attributes needed on the People level to make this work the way you want.
This is often how we get around some of these things if for some reason it’s not possible with tools like Make, Zapier, etc in this case you may be able to use some of these tools to help as well.
Hope this helps!