Hi!
I’v reported to my CS something strange that are happening by addind SLA’s.
I don’t know if i’v not understanded how to set, or if its a bug or if there are another configuration on intercom that are impacting on my SLA’s.
I need some help to set SLA’s, someone can help me on this thread?
Basically i’vd set a resolution SLA by 10 days, considering a office hours to 8am to 8pm and the resultig when i set this sla to a ticket is crazyest 30 days. This is one of example, theres anothers kinds of things that i dont understand.
Fin’s haven’t helped me, i’vd make the same thing he told me but the result is different that what i need.